Terms & conditions

Last updated: 12 November 2026

Who these terms are with

This website is operated by Cozy Top Home Insulation Ltd, company number 15964731. Using this site means you accept these terms. They sit alongside the written quote we give you, which is the document that governs the work itself.

Quotes and pricing

Quotes are given in writing after a site visit and are itemised. Unless the quote says otherwise, it stands for 30 days from the date it is issued. The price is fixed for the work described on it, and will only change if you ask us to change the scope, or if we uncover something genuinely not visible at the time of the visit — the most common being rotten timbers or a failed deck found once the old roof or ceiling is opened up. If that happens we stop, tell you what it is and what it costs, and get your agreement in writing before continuing. We do not carry out extra chargeable work without asking first.

Deposits and payment

Any deposit, stage payments and the point at which the balance falls due are set out on your written quote before you agree to anything. Accepted payment methods are listed on the quote and the invoice.

Cancellation

Where you agree to work with us away from our business premises — which, for work of this kind, is nearly always — you have a statutory right to cancel within 14 days of entering the contract, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you ask us to start work inside that 14-day period and then cancel, we may charge for the work already carried out and materials already ordered. After the 14 days, cancellation terms are as set out on your quote.

Guarantee

What our website says about guarantees is a summary. What is covered and for how long depends on the job, the system and the materials used. Both are written into your quote before you agree to anything, and the guarantee in your quote is the one that applies. Once the job’s finished, you can’t see what’s underneath. So what’s covered is set out in your quote, before you decide anything.

Your quote says whether a repair or part-job carries a guarantee, and for how long. A guarantee does not cover fair wear and tear, storm damage beyond normal weather, damage caused by others — including other trades working on the roof, such as aerial, satellite or solar fitters — work altered or repaired by others, or a failure to carry out reasonable maintenance such as keeping gutters and outlets clear.

Communications

By submitting an enquiry and giving us your phone number, you agree we may contact you about that enquiry by phone, text or email. You can opt out at any time by telling us.

This website

We try to keep the information here accurate, but prices, timescales and availability change. Any price range given on this site is a guide to help you budget and is not a quotation. Photographs show work we have carried out unless labelled otherwise.

Liability

Our liability for any claim connected with the work is limited to the value of the contract, except where the law does not allow that limit. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded under English law. Nothing here affects your statutory rights as a consumer.

Governing law

These terms are governed by the law of England and Wales.