Privacy policy

Last updated: 12 November 2026

Who we are

Cozy Top Roofing is a roofing business based in Nottingham, Nottinghamshire, working across Nottingham and up to 40 miles around. We are the data controller for the information described below. You can reach us on 0115 822 2744.

What we collect

When you submit an enquiry form we collect your name, phone number, postcode, your email address if you give one, and anything you write in the message field. We collect this because we cannot quote for work without it. We also record which page the enquiry came from, so we know what you were reading when you got in touch.

With your consent, we use cookies to measure how the site is used. You can decline these and the site will work exactly the same. Our live chat loads either way, so you can always reach us.

What we do with it

We use your details to respond to your enquiry, arrange a site visit, provide a written quote, and carry out the work if you go ahead. We do not sell your data and we do not pass it to third parties for marketing.

Your enquiry is stored securely by the companies that provide our systems, so we can keep track of the job: Netlify, which hosts this website and its forms, and HighLevel, which provides our customer management system.

How long we keep it

Enquiries that do not become jobs are deleted after 24 months. Records for work we have actually carried out are kept for 6 years, because we need them for tax purposes and to honour any guarantee on the work.

Your rights

You can ask us for a copy of the data we hold about you, ask us to correct it, or ask us to delete it. Ring us on 0115 822 2744 and we’ll action it within one month. If you are unhappy with how we have handled your data, you can complain to the Information Commissioner’s Office at ico.org.uk.

Cookies

Essential cookies keep the site working. Analytics and advertising cookies only load if you accept them in the banner on your first visit — decline and nothing that measures or advertises to you is loaded at all.

Our live chat is provided by LeadConnector (GoHighLevel). It loads for everyone, because it is how you contact us, and it stores a small amount of data in your browser so a conversation you start is still there if you move between pages. It does not follow you to other websites.

You can change your mind at any time. Select Cookie settings at the bottom of any page and the banner will reappear so you can accept or decline again. Your choice is stored in your own browser, not on our systems, so clearing your browser data also clears it.